Privacy Policy

Introduction

Golden Touch Cleaning Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our quote quiz, book our services, or communicate with us.

By using our website or providing your information, you agree to the terms outlined in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect the following types of information:

Personal Information You Provide

• Name, email address, phone number, and street address
• Zip code and service area information
• Details about your home (bedrooms, bathrooms, square footage, property condition)
• Service preferences (cleaning type, timeline, preferred days)
• Pet information and special instructions
• How you heard about us (referral source)
• Payment information (processed securely through Stripe — we do not store card numbers)

Information Collected Automatically

• Browser type, device information, and IP address
• Pages visited, time spent, and interaction data
• Referral URLs and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide you with a personalized cleaning quote and estimate
• Schedule and manage your cleaning appointments
• Communicate with you about your bookings, including confirmations, reminders, and follow-ups
• Process payments and deposits
• Match you with the appropriate cleaning team based on your location and needs
• Improve our services, website, and customer experience
• Send promotional offers and updates (only with your consent)
• Comply with legal obligations

Text Messaging & Communication Consent (TCPA Compliance)

By checking the consent box on our quote quiz and providing your phone number, you expressly consent to receive the following communications from Golden Touch Cleaning Services:

• SMS/Text Messages: Including appointment confirmations, reminders, follow-ups, quote details, and promotional offers
• Phone Calls: Including calls to discuss your quote, schedule appointments, and provide customer service
• Emails: Including quote confirmations, appointment details, invoices, and marketing communications

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan. You are not required to consent to receive text messages as a condition of purchasing our services.

How to Opt Out:

• Reply STOP to any text message to unsubscribe from SMS communications
• Reply HELP to any text message for assistance
• Click the "unsubscribe" link in any email to opt out of email communications
• Contact us directly at (555) 123-4567 or [email protected] to update your communication preferences

Opting out of text messages will not affect your service or any scheduled appointments.

Payment Information

All payment processing is handled securely through Stripe. We do not store, process, or have access to your full credit card number, CVV, or other sensitive payment data. Stripe's security practices are PCI-DSS Level 1 compliant, the highest level of certification in the payments industry.

Booking deposits and service payments are processed through Stripe's secure infrastructure. For more information, review Stripe's Privacy Policy.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party tools that help us operate our business, including our CRM (GoHighLevel), payment processor (Stripe), and communication platforms. These providers are contractually obligated to protect your data.
• Cleaning Teams: Your name, address, appointment details, special instructions, and pet information are shared with the cleaning team assigned to your home — only what's needed to perform the service.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our site. This may include:

• Essential cookies for website functionality
• Analytics cookies (e.g., Google Analytics) to understand usage patterns
• Advertising cookies (e.g., Meta Pixel, Google Ads) to measure campaign effectiveness

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you request deletion of your data, we will remove it within 30 days, except where retention is required by law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

California residents may have additional rights under the CCPA/CPRA. To exercise any of these rights, contact us using the information below.

Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.